Zoom Recordings added by URLs cannot be played

Incident Report for resolution GmbH

Resolved

This incident has been resolved. If you changed the password settings of a recording added in the last two days you might have to reconnect.

Posted May 25, 2023 - 16:45 CEST

Identified

The issue and a possible solution have been identified. We are hoping to be able to roll out a fix soon.

Posted May 24, 2023 - 17:44 CEST

Investigating

Zoom recordings that have been added to macros by URL can not currently be played. Creating new macros from Zoom recording URLs is also non-functional.

Recordings added via a connected Zoom account still work and adding recordings using that method also works. This can be used as a workaround in some cases.

We are investigating a solution to this problem and apologize for any inconvenience.

Posted May 23, 2023 - 17:38 CEST

This incident affected: Resolution Embed Apps (Zoom Embed for Confluence).